1. Introduction
Rev.chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform for automotive dealerships (the "Service"). Please read this Privacy Policy carefully. By using our Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, dealership name, and billing information
- Payment Information: Credit card details and billing address (processed securely through Stripe)
- Content: Chat transcripts, customer interactions, and messages sent through the Service
- Inventory Data: Vehicle information, VINs, pricing, and availability data you provide or we access
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: IP address, browser type, device type, operating system, and unique device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity and preferences
2.3 Customer Data
As part of providing our Service, we process data about your website visitors and customers, including:
- Chat conversations and messages
- Page views and navigation patterns
- Vehicle interest and inquiries
- Contact information provided during chat interactions
- Action menu interactions (credit applications, test drive bookings, etc.)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and manage subscriptions
- Send administrative information, updates, and support communications
- Respond to your inquiries and provide customer support
- Personalize your experience and deliver relevant content
- Analyze usage patterns and improve Service functionality
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications (with your consent, where required)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processing (Stripe)
- Cloud hosting and infrastructure (Vercel, AWS)
- AI and machine learning services (OpenAI)
- Analytics and monitoring tools
- Email and communication services
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, such as court orders or government agencies.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
4.4 With Your Consent
We may share your information with your explicit consent or at your direction.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security assessments and vulnerability testing
- Compliance with industry security standards
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-Out: Unsubscribe from marketing communications
- Objection: Object to certain processing activities
To exercise these rights, please contact us at support@rev.chat. We will respond to your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to facilities located in the United States and other countries where we operate.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Rev.chat
Email: support@rev.chat
Website: https://rev.chat